Privacy Policy
Last updated: 06 November 2026
The Foot Ankle & Rehabilitation Clinic is committed to protecting your privacy and handling your personal information in a safe and responsible manner. We respect your privacy and treat your health information as confidential. This policy explains how we handle personal information when you receive care, make an appointment, contact us or use our website. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
The information we collect depends on how you interact with us. It may include:
Your full name,
Date of birth,
Address and contact details (address, phone number, email)
Details of a parent, guardian or authorised representative where relevant.
Information relevant to your care, including your health history, medications and allergies, referral letters, scans and reports, assessment findings and treatment notes.
Appointment, billing and payment details, and Medicare, private health insurance or other funding details where relevant to your care or claim.
Information you provide when you make an enquiry, book online or complete a patient form.
Health information is sensitive information. We collect it with your consent where required, or where otherwise permitted by law.
How we collect information
We usually collect personal information directly from you:
When you book an appointment with us
Complete a new patient registration form
Speak with our reception team or attend a consultation.
Where appropriate, we may also receive relevant information from your parent, guardian or authorised representative,
Are referred to us by another health practitioner
We may also collect information from third parties, such as your referring GP, specialists or allied health professionals, with your consent. You can contact us with a general question without giving your name where practical. We may need certain information to book your appointment, provide safe care or process a claim.
How we use and share information
We use your information to assess and treat you, keep clinical records, manage appointments and reminders, respond to enquiries, process payments and claims, and meet our legal and professional obligations.
Where appropriate and permitted by law, we may share relevant information with:
Your GP, referring practitioner or other health professionals involved in your care.
Medicare, your private health fund, insurer or another funding body where relevant to a claim or payment.
Service providers that help us run the clinic, such as providers of booking, practice software, IT or payment services.
An authority or another person where disclosure is required or authorised by law.
We seek your consent where required and limit the information we share to what is relevant to the purpose.
Website and online bookings
When you use our online booking service, the details you enter are handled through Cliniko. If you use a website enquiry form, we use the details you provide to respond. For sensitive clinical information, please call us so we can advise how to share it securely.
How we store and protect information
We hold information in electronic systems and, where applicable, in paper records. We take reasonable steps to protect it from loss, misuse, interference and unauthorised access, alteration or disclosure. Access is limited to people who need the information for their work.
We retain information as needed for care, administration and applicable recordkeeping obligations. When we no longer need to keep it and the law does not require us to retain it, we take reasonable steps to securely destroy or de-identify it.
Accessing or correcting your information
You can ask for access to the personal information we hold about you, including your clinical records, or ask us to correct it. Contact reception using the details below. We may need to confirm your identity or the authority of someone acting on your behalf.
We will respond within a reasonable time. There is no charge to make a request or to correct your information. If a reasonable fee applies to providing access, we will let you know in advance. If we cannot provide access or make a correction, we will explain our decision in writing and where permitted, tell you how to raise a concern.
Privacy questions and complaints
If you have a privacy question, would like a copy of this policy, or are concerned about how we have handled your information, please call (03) 6327 1920 and ask to speak with the person responsible for privacy. You can also write to:
Privacy enquiries Foot Ankle & Rehabilitation Clinics 318 West Tamar Road Riverside TAS 7250
We will acknowledge your complaint, investigate what happened and let you know the outcome. If you are unhappy with our response or have not received a response within 30 days, you can contact the Office of the Australian Information Commissioner (OAIC) Website: https://www.oaic.gov.au or call 1300 363 992.
Changes to this policy
We may update this Privacy Policy from time to time. We will publish the current version of this policy on our website, and it will be available in our clinic.
Contact Us
Foot Ankle & Rehabilitation Clinic
318 West Tamar Road, Riverside Tasmania 7250
Phone: (03) 6327 1920
Email: reception@farc.com.au